If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
To return an item, please visit online Self Service for assistance 24 hours a day, or call 1800-01-9209, Monday - Sunday 9am - 9pm.
Returns policy
Returns are subject to the . For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
Online returns process
You can initiate a return online once your item(s) have been shipped and invoiced.
- Go to online Self Service
- Sign in with your Apple Account and password. If you have questions about your Apple Account, please visit the Your Account section of online Help.
- View the order details of the order containing the item(s) you want to return
- Select the "Return items" link.
Note: If you need assistance or do not have an Apple Account, please call 1800-01-9209.
Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box.
Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. Please use the original packaging.
Bring your item to an Apple Store
You can always return the item to Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.
Refund methods
Your refund will be issued after we receive your item(s) at the Apple returns center. The way your refund is processed depends on your original payment method.
- Credit card refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned package.
- For Counter Service and ATM Bank Transfer orders, you will need to provided us with the following bank details:
Order Number:
Account Holder Name:
Bank Name:
Bank Account Number:
Bank Code:
Branch Code:
Email Address:
City/Province:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to seven (7) business days for Apple to post the refund to your bank after we receive these information.
Please contact your bank for any further questions regarding to your refund.
If you purchased your item from Apple, you can take it to any Apple Store in the same country or region for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items (such as engraved iPads or AirPods) and Macs that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).
Items ordered on the Apple Online Store that arrived damaged or are incorrect can be returned to any Apple Retail Store in the same country, or by contacting Customer Service.
Return status
Visit online Self Service to view your up-to-date return and refund information.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 1800-01-9209, Monday - Sunday 9am - 9pm.
Problems with your product
If you're having trouble with your new Apple product, please visit online Product Support or
contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.