Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Both AppleCare+ and AppleCare+ with Theft and Loss provide 24/7 priority tech support through getsupport.apple.com and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection.1 You can even add theft and loss protection, depending on the plan you choose.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

Apple-certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com2
Get unlimited incidents of accidental damage protection1
Battery service coverage1

Choose the coverage that’s right for you.

AppleCare+

AppleCare+ for iPhone includes unlimited incidents of accidental damage protection.3 Each incident is subject to the service fees listed below. In addition, you’ll get battery service, Express Replacement Service3 and 24/7 priority access to Apple experts through getsupport.apple.com.1

AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.1 Each incident is subject to the service fee listed below.

Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.4

One stop for support

Minimise the amount of time you’re without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Same-day service in most major metropolitan areas worldwide1
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for repairs3
  • Theft and Loss coverage: If your iPhone is lost or stolen, a replacement can be shipped to you in any country where Theft and Loss coverage is available5

Additional hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if your battery retains less than 80% of its original capacity1

Both AppleCare+ products provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to a service fee. See the table above for details. Coverage includes the following:

  • Your iPhone
  • The battery1
  • Included cable

Software support

Get direct access to Apple experts, for support using iOS and more

With either AppleCare+ product, Apple experts can help troubleshoot:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Mail, Safari and other Apple-branded iPhone apps

Protect your iPhone

AppleCare+ with Theft and Loss

You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.

Monthly

2 yrs

iPhone 16 Pro, iPhone 16 Pro Max

iPhone 16 Plus, iPhone 15 Plus, iPhone 14 Plus

iPhone 16, iPhone 15, iPhone 14

iPhone SE (3rd generation)

AppleCare+

You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.

Monthly

2 yrs

iPhone 16 Pro, iPhone 16 Pro Max

iPhone 16 Plus, iPhone 15 Plus, iPhone 14 Plus

iPhone 16, iPhone 15, iPhone 14

iPhone SE (3rd generation)

Service fees and deductibles at a glance

Incidents covered

Screen or back glass3 damage

NZ$49

Other Accidental Damage

NZ$169

Theft or loss

NZ$279

How to buy

  1. Purchase AppleCare+ with your new iPhone.
  2. Or buy it within 60 days of your iPhone purchase:
    • On your iPhone (go to Settings > General > About, and choose Add AppleCare+ Coverage)
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)

For information on how to renew an existing plan, click here.

AppleCare+ with Theft and Loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.4

See the AppleCare+ terms and conditions or the AppleCare+ with Theft and Loss terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app