Service and support from the people who know your headphones best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to two years of peace of mind when you buy AppleCare+ for 
Headphones.

AppleCare+ for Headphones provides up to two years of expert technical support and additional hardware coverage for AirPods or Beats products, including unlimited incidents of accidental damage protection, each subject to a NZ$49 service fee.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

Up to two years of Apple-certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Get unlimited incidents of accidental damage protection1
Battery service coverage1

One stop for support

Minimise the amount of time you’re without your headphones with Express Replacement Service

AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

Additional hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if your battery retains less than 80% of its original capacity1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple‑authorised technicians. Service coverage includes:

  • Your AirPods or Beats products
  • The battery1
  • Included charging cable
  • Unlimited incidents of accidental damage protection, each subject to a NZ$49 service fee1

Software support

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using Siri
  • Bluetooth® connectivity

Protect your Headphones

AppleCare+

You can buy coverage on a fixed-term plan.

2 yrs

AirPods, AirPods Pro, Beats

AirPods Max

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or buy it within 60 days of your headphones purchase:
    • On your paired iPad or iPhoneOn your paired iPad or iPhone (go to Settings > Bluetooth and select the ⓘ button next to your headphones)
    • Online
    • By calling 0800-127-753 (requires proof of purchase)

AppleCare+ is available for:

  • AirPods
  • AirPods Max
  • AirPods Pro
  • Beats Fit Pro
  • Beats Pill
  • Beats Solo3 Wireless
  • Beats Solo 4
  • Beats Studio Buds
  • Beats Studio Buds +
  • Beats Studio Pro
  • Beats Studio3 Wireless
  • Powerbeats
  • Powerbeats Pro

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app