Get the IT department-level support you need when deploying iOS or macOS in your organisation. AppleCare OS Support delivers phone and email support for advanced integration, migration and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.
Depending on the program you select — Alliance, Preferred or Select Support — product features can include unlimited support incidents, up to unlimited designated customer support contacts, 24/7 one-hour response for high-priority 1 issues, an onsite technical review and more.
AppleCare OS Support — Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for unlimited technical contacts in your organisation, and provides 24/7 one-hour response for high-priority issues. This plan also includes an onsite review by an Apple technical support engineer and assigns an AppleCare account manager to your organisation for one year.
