Get the IT department-level support you need when deploying iOS or macOS in your organisation. AppleCare OS Support delivers phone and email support for advanced integration, migration and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.
Depending on the program you select — Alliance, Preferred or Select Support — product features can include unlimited support incidents, up to unlimited designated customer support contacts, 24/7 one-hour response for high-priority 1 issues, an onsite technical review and more.
AppleCare OS Support — Preferred covers up to 50 enterprise-level support incidents for 12 technical contacts from your organisation; provides two-hour response for high-priority 1 issues 12 hours a day, seven days a week; and provides access to the Customer Success Management team for one year.
