Apple Service Certification Policies

Apple offers a comprehensive certification program for individuals who wish to become proficient in repairing Apple hardware. The knowledge acquired through the certification program is suitable for those who support Apple products in corporations, education, independent repair providers, genuine parts purchasers, and authorized service providers. To learn more about Apple service certifications, please visit our support page.

Continuing Certifications

Certifications may require additional actions to maintain compliance with continuing certification requirements as specified by Apple. You must meet all continuing certification requirements to maintain these certifications. Apple may, from time to time and in its sole discretion, change or modify certification requirements (both initial and continuing). Apple will use commercially reasonable efforts to notify you by email to the email address provided to Apple of any changes to the certification requirements for any certifications you currently hold. You must comply with the changed requirements within the period of time set forth in the applicable policies to stay in compliance with any modified compliance requirements. Any failure to comply with all applicable continuing certification requirements or changed continuing certification requirements will result in termination of this Agreement.

Beta testing

Apple reserves the right to exclude any countries, regions, or individuals from beta testing programs or offers. The opportunity to participate in beta testing is by invitation only and can be canceled, revoked, or withdrawn at any time.

Conduct

You agree to the terms and conditions set forth in the ATLAS Terms & Conditions and agree not to compromise the integrity or confidentiality of any certification program. Any violation of this policy may result in voiding of all previous Apple certifications, and any other remedies available to Apple at law or in equity.

Confidentiality

The certification content is the sole property and confidential information of Apple. By completing the content, you represent that you have read and agree to be bound to the terms and conditions set forth in the ATLAS Terms & Conditions.

Accommodations for individuals with disabilities

Apple is committed to providing accessibility solutions for individuals with disabilities. We work to ensure ATLAS content is accessible for its users. Please work with your management if you have a disability that requires you to have special accommodations in accordance with the Americans with Disabilities Act or other applicable laws in the region.

Electronic agreement

You must review the ATLAS Terms & Conditions prior to completing product certification curricula within ATLAS. By completing certification assessment courses, you acknowledge and agree to be bound by the terms of the ATLAS Terms & Conditions. If you do not agree to these terms, you are not eligible to participate in product certification.

Certification security and integrity

Apple protects the integrity of the Apple Certification Program. Apple reserves the right to prohibit or ban an individual from completing any Apple Certification or to decertify an Apple Certified Individual, Apple Certified Trainer, or any company sponsoring the individual who violates this Agreement or engages in any misconduct. Apple is authorized to take immediate appropriate measures against any individual violating these rules.

Examples of misconduct include, but are not limited to:

• Submission of work that is not entirely your own
• Attempting to provide or accept improper assistance
• Attempting to use unauthorized materials (including, but not limited to publication of assessment questions or answers and brain dump material)
• Any misconduct as determined by data or statistical analysis
• Alteration or modification of any certification records
• Impersonating another individual to gain access to product certifications
• Any act to copy, publish, distribute, sell, reverse engineer, decompile, disassemble, translate or otherwise disseminate any product certification or portion of a certification curriculum.

Apple expressly reserves all rights and remedies available at law or in equity arising out of a breach of the ATLAS Terms & Conditions, this Agreement, or any infringement of Apple’s intellectual property rights. If Apple determines that a service provider has acted illegally or unfairly in connection with an Apple certification, Apple may terminate its Service Provider Agreement immediately.

Acceptance of the Certification Agreement

You acknowledge and agree that you are solely responsible for your compliance with and understanding of the Apple Certification Policies. By completing product certifications, you acknowledge that you have read, understand, and agree to be bound by these policies, terms and conditions.s

Logo Guidelines

Although AppleCare service certifications do not use logos, certified candidates in other Apple certification programs may only use certification logos, certificates, and other collateral as provided and in accordance with the published Apple Identity Guidelines. Individuals or entities that misuse certification logos, certificates, and/or other collateral may be subject to penalties up to and including a lifetime ban on all future Apple certifications and the nullification of all previous Apple certifications in addition to any and all other remedies available to Apple at law or in equity.

Privacy notice

Apple’s Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Apple anytime you interact with Apple, such as when you visit our website, when you purchase Apple products and services, or when you contact our sales or support associates. Please take a moment to read the policy to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Apple, and we go to great lengths to protect it.

Revoking certifications

Any individual attempting to violate certification rules, cheat, or undermine the security or integrity of the Apple Certification Program in any way will have their credentials revoked. This remedy shall not limit or impair any remedy at law or in equity available to Apple.

Right of exclusion

Apple reserves the right to exclude or limit the Apple Certification Program to specific countries and regions at its sole discretion.

Support

Please note that Apple offers email support with a two-business-day turnaround. If you require support due to technical issues or other issues, please visit support.apple.com

Apple Certification Course Development Process

Apple Product Certifications are carefully developed with input from industry professionals to reflect how Apple products are used in organizations throughout the world. The courses and assessments are designed and developed to accurately measure one’s ability to perform specific, skilled tasks. Certification courses are objective based, mapping back to the skill set necessary to competently repair an Apple hardware product. These rigorous product certification learning tracks go well beyond routine knowledge or terminology.

Frequently Asked Questions

Answers to frequently asked questions can be found within the Help section of ATLAS. Please review the article AppleCare Hardware Certifications Frequently Asked Questions or email svc.trng@apple.com.