Knowledge arrives on time.
Finnair strives to offer passengers the smoothest, fastest connections in the Northern Hemisphere by way of Helsinki on their journey between Europe and Asia. Fulfilling this promise requires streamlining their operations to make sure aircraft maintenance, turnaround processes and up-to-the-minute airspace information are all run like clockwork. And to transform the customer experience, the flight crew, maintenance staff and ground service employees all rely on iPhone, iPad and custom apps.
At a glance
97Years in business
6KiPhone devices
Apps give crews wings.
Technology helps from the ground to the cockpit.
Customer Service
Apps help in the aisle.
Information
Maintenance
Better collaboration on the tarmac.
Only with Apple
Zero-Touch Deployment
Apple Business Manager simplified the deployment process for Finnair, enabling it to easily configure and manage devices across the organisation and providing a simple out-of-the-box solution for employees.
Partnership
The strategic partnership between Apple and IBM enabled Finnair to develop solutions quickly, combining IBM MobileFirst for iOS apps with design and integration expertise to implement business-critical projects across the organisation.
User-Led Design
Finnair involved end users in the iOS app development process from day one. Representatives from the business participated in design workshops and helped test proofs of concept with meaningful feedback. This focus on user experience ensured a successful rollout to employees.
Results
Technology gives airlines more runway.
iOS and iPadOS apps have replaced paper-based processes.
Growth in ancillary sales by the cabin crew.
Consistently high adoption and usage rates across the workforce.