Custom apps do the talking.
AIA China is a major provider of life insurance in Asia. They offer financial services, accident and health insurance, life insurance for people and companies, and retirement planning and wealth management assistance. And they serve customers at every age, whether younger and planning for the future or older and navigating health concerns. Across China, they’re taking an only‑Apple approach to shape the future of insurance with more than 16 custom apps supporting all aspects of agents’ and agent leaders’ daily work, from sales, services, recruiting and training to client and agent management.
At a glance
50KAgents
100%Agents using iPad
16+Custom apps
The systems that AIA built on iPad have been key to our success. iPad will continue to be a crucial part of our future.
AIA China
iPad helps prepare for the unexpected.
Apple devices help agents prepare families for challenges at different life stages.
Client and Agent Management
Designing for better performance.
Sales and Services
Recruiting and Training
Custom apps go beyond the job description.
Only with Apple
Built-in Security
Key built-in security features of iOS, like Touch ID and Face ID, make it easy for agents to secure every device. And iOS app sandboxing technology stores and protects customers’ data.
Custom Apps
Apple provides everything businesses need to develop custom apps. And AIA China follows a user‑centric design approach to ensure that they run seamlessly. Together, agents, agent leaders and business owners attend design workshops to give instant and constant feedback regarding actual user case scenarios.
Results
iPadOS. A plan for the future.
An average of 10 days saved on policy issuances.
An increase in NPS and CES, leading the market in customer satisfaction.
26% increase in recruitment talent conversion.
Significant cost savings on training, recruiting, operations and administrative expenses.
Apple is the top choice for AIA China because it has a more secure platform, better user experience and greater application development efficiency.
AIA China