BDC

Travelling across Canada to support Canadian businesses. With iPad.

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Business Development Bank of Canada account managers love the ease and familiarity of iPadOS, and they love that meeting preparations that used to take 45 minutes now take under 10. Always on the move, they support small and medium-sized businesses across the country with loans, financial services and advisory help. Before making iPad an essential tool, they depended on legacy systems to help prep for meetings and carried important client information in paper form. By adopting Apple devices, they can use powerful custom apps to access client profiles instantly, quickly get loans approved, initiate service contracts, capture cheque images to pre-approve payments and more.

At a glance

62KBusinesses supported
600Account managers
25KHours saved by account
managers annually

iPad. Goes where computers don’t.
iPad and custom apps go a long, long way for BDC account managers.

Consulting Services

iPadOS makes the hard stuff look easy.

Consulting Services

With the Quick Proposal custom app, BDC can propose advisory services that go way beyond financing, review and sign agreements, and close contracts in less time. The iPad app can photograph a cheque for payment and gather any other images to complete the contract.

Client Services

Technology that builds better relationships.

Client Services

With BDC Mobile, clients gain more control over their finances, and account managers are able to provide them with better insights. The custom app tracks company performance through KPIs generated from financial statements or through cloud accounting software. Now, account managers are able to have informed conversations with their clients, based on the app’s recommendations for reaching specific goals.

Client Profiles

With a familiar face,
a familiar interface.

Client Profiles

As ambassadors of BDC, account managers work hard to create strong relationships with their entrepreneur clients. And iPad and custom apps transform loan transactions into conversations. With the Client 360 app, account managers can review financing risk, annual sales, service requests and more to offer the right services to help their clients’ businesses, all with a deceptively simple interface.

Best Practices

Developing a standard for developing.

Best Practices

BDC developed a Centre of Excellence to put the right people, processes and tools in place across their business. They aligned corporate stakeholders, created a roadmap of apps and brought in external developers like Mirego and Beehivr to work side by side with internal teams. And created a design process inspired by Apple Enterprise Blueprint and best practices.

Lending

A custom loan app can help a business stay afloat.

Lending

With the Express Loan custom app, BDC can offer a quick lending experience while doing away with unnecessary delay. And account managers can process and approve a client’s loan application in a single session in under 30 minutes. The Calculus custom app can help choose the right loan by modelling various scenarios into the future with term, interest, schedule and other parameters.

Only with Apple

Privacy and Security

Combined with iPad, which keeps information safe with Touch ID and Face ID, iPadOS provides the ability to use per-app VPN with single-sign-on profiles and Kerberos authentication, so account managers in the field can confirm their identity. And it also encrypts financial information, protecting customers’ data.

Zero-Touch Deployment

Apple Business Manager and AirWatch Mobile Device Management allow BDC to effortlessly deploy and manage devices and apps across the company entirely zero-touch.

Developer Resources

Xcode and Swift allow businesses to harness the full capability of iPadOS. BDC has adopted these transformational programming languages for everything from initial applications like Mail and Calendar, to sales tools that help reduce paper marketing, to efforts to better harness data from back-end systems.

Results

What’s better for banks is also better for businesses.

BDC redesigned the loan process, reducing approval time from 10 days to minutes.

Higher satisfaction among clients for advisory and loan operations.

iPad and iPadOS saved time and resources, contributing to more advisory contracts signed overall.

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