Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Visit the Apple Online Store to purchase Apple hardware, software, and third-party accessories. To purchase by phone, please call (852) 800 908 988.

To view the most current status and make changes to your Apple Online Store order, visit online Order Status. You can also contact Apple Store Customer Service at (852) 800 908 988 or visit online Help for more information.

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the Hong Kong.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

Product and Technical Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Contact iTunes Store support
Technical Support: (852) 2112 0099
See all worldwide support telephone numbers
Contact a mobile carrier
Make an appointment at an Apple Retail Store Genius Bar
Find an Apple Authorized Service Provider
Beats support:
(800) 442–4000 (U.S.) or see all worldwide support telephone numbers

Most Apple products are eligible for 90 days of complimentary technical support.Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple Account and get information about using Find My for iPhone, iPad, iPod touch, or Mac.

Legal

For legal questions, please go to apple.com/legal/contact and select from the drop-down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeit or Knockoff Products from the drop-down menu.