A college job that fits schedules and exceeds expectations.

Yes. You’ll be welcomed as an Apple team member.

This is a part-time role and you’ll work 20 hours per week. We’ll also work with you to accommodate your class schedule.

You can start anytime from January to June and the programme lasts for 12 months, at a minimum, though you’re eligible to continue each year until you graduate.

You’ll learn more about pay and benefits during the recruiting process.

Yes. You’ll be paid your full starting rate during the training period.

Yes. All Apple Support College Advisors receive a robust benefits package, including product discounts and paid time away.

You must be enrolled in classes at a designated university throughout your employment, and a cumulative grade of 80–82% (B–) or higher is preferred. You should be able to balance your planned course load with your work as an Advisor.

The programme lasts for 12 months, at a minimum. To be eligible, you must be a current student enrolled in at least one class at a participating university for the duration of the programme.

You’ll work where you live, so you must have a private, quiet, distraction-free room. You must have or be willing to get a desk, an ergonomic chair, and a hardwired high-speed internet connection from a reliable provider. This connection must be able to maintain a consistent speed of 10 Mbps for downloads and 3 Mbps for uploads, as well as less than 150 ms latency while connected to Apple VPN. Students living in halls of residence are not currently eligible to participate.

Yes. We’ll provide reimbursements up to an amount that we’ll discuss during the recruitment process.

No. We’ll provide an iMac and a headset to be used exclusively for your Advisor work.

Training typically lasts up to nine weeks, led by an instructor presenting live through an online programme. The topics covered include Apple products, advanced troubleshooting, and job-specific tools and processes. Most importantly, you’ll learn Apple’s unique approach to customer support.

You’ll train and work in your home office, using the iMac we provide for your role as an Apple Support College Advisor.

It helps to have some experience with Apple devices, including Mac, iPhone and iPad. But if you have experience with other operating systems and you’re willing to commit to using a Mac for your training, you could be a good candidate for this programme.

Once you have your timetable, your manager will work with you to establish your customised work schedule around your academic work. Typical Advisor schedules include three evening shifts during the week and one weekend shift, usually on Saturday.

Apple experiences a large customer demand for help on major holidays. Whether someone needs help with an Apple product received as a gift or wants to know how to share photos from a family gathering, we want to support them. To deliver the experience they expect from Apple products — and Apple customer service — we do need Advisors to be available on holidays, as well as nights and weekends.

You should work directly with your university to determine whether you’re eligible for academic credit.

Part-time and full-time career opportunities with Apple are available throughout the year — at Apple offices and the Apple Store — depending on our business needs. As an Apple Support College Advisor, you’ll gain many of the skills that could help you stand out as a candidate when you apply.

An ideal candidate has a passion for working with technology and helping people. You must enjoy troubleshooting and working independently without in-person supervision. And you should have good multitasking skills to manage multiple systems and applications simultaneously.

If you’re interested in applying to be an Apple Support College Advisor, you can search for available opportunities.