Get the IT department-level support you need when deploying iOS or macOS in your organisation. AppleCare OS Support delivers phone and email support for advanced integration, migration and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.
Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to unlimited designated customer support contacts, one hour response for high priority 1 issues 24/7, an onsite technical review, and more.
AppleCare OS Support — Select covers up to 10 enterprise-level support incidents for two technical contacts from your organisation and provides four-hour response for high-priority issues, 12 hours a day, 7 days a week. Unused incidents expire after one year.
Every AppleCare OS Support Select plan also includes AppleCare Help Desk Support, an annual technical support plan that covers: an unlimited number of support incidents for software installation, launch and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
