Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to unlimited designated customer support contacts, one hour response for high priority 1 issues 24/7, an onsite technical review, and more.
AppleCare OS Support - Preferred covers up to 50 enterprise-level support incidents for twelve technical contacts from your organization, provides two-hour response for high priority 1 issues 12 x 7, and provides access to the Customer Success Management team to your organization for one year.
